Manage the roles of communication, understand why effective communication is important, and know how to follow the steps of the communication process. This interactive multimedia training program provides you with opportunities to make personal improvements to your communication effectiveness.

Teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. This interactive multimedia training program provides you with opportunities to visit with a listening expert, as well as practice your listening skills in a work environment. Both activities will help you improve your ability to listen effectively and decrease listening problems in the workplace.

You will learn guidelines for asking and answering questions, using nonverbal communication and power, and giving feedback when building relationships. You will also learn the various communication styles and techniques to use when communicating with them.

You will learn suggestions for communicating with individuals who hold various roles in an organization, such as peers, supervisors, subordinates, and customers/vendors. You will also learn guidelines for promoting ideas and handling human resource issues, such as negotiating raises and dismissing subordinates.

You will learn how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. You will also learn the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the steps that create the conflict resolution process.